VerifyFlow credits are a prepaid digital service. Our refund policy is straightforward: if you haven't used your credits and request a refund within 7 days of purchase, we will refund you in full. No questions asked.
Overview
We stand behind the quality of our verification engine. If VerifyFlow doesn't work as described, or if you change your mind within 7 days of an unused purchase, we will make it right. This policy applies to all credit pack purchases made through our platform.
VerifyFlow operates on a prepaid credit model with no recurring charges. All purchases are final once any credits have been consumed.
At a Glance — Eligibility
| Scenario | Refund |
|---|---|
| Requested within 7 days, zero credits consumed | ✓ Full refund |
| Technical error on our end caused incorrect billing | ✓ Full refund |
| Service unavailable for 72+ consecutive hours after payment | ✓ Full refund |
| Any credits consumed, regardless of amount | ✕ Not eligible |
| Requested after 7 days of purchase | ✕ Not eligible |
| Account terminated due to Terms of Service violation | ✕ Not eligible |
| Dissatisfaction with verification accuracy (within expected ranges) | ✕ Not eligible |
Eligible Refund Cases
We will issue a full refund under the following circumstances:
- 7-day unused window — You have not consumed any credits and you request a refund within 7 calendar days of your purchase date
- Technical billing error — You were charged incorrectly due to a fault in our payment processing system (e.g. double-charged, wrong amount billed)
- Extended service outage — VerifyFlow was completely inaccessible for 72 or more consecutive hours following your payment, preventing any use of the credits purchased
Non-Eligible Cases
We are unable to issue refunds in the following situations:
- Any credits have been consumed — even a single verification disqualifies the entire purchase from refund eligibility
- The refund request is made more than 7 days after the purchase date
- The account was suspended or terminated for violation of our Terms of Service
- Dissatisfaction with verification accuracy that falls within the confidence ranges stated on our platform
- Incorrect email addresses submitted for verification — we verify what you submit
- Credits transferred from promotional offers, free trials, or admin top-ups
How to Request a Refund
Refund requests are handled directly by our support team. Please follow these steps:
Processing Timeline
Once a refund is approved, the timeline is as follows:
- Razorpay processes the refund within 1–2 business days of our approval
- Your bank or card issuer typically reflects the credit within 5–7 business days
- UPI and net banking refunds may be faster — typically 1–3 business days
Refund timelines are subject to your bank's processing schedule. VerifyFlow has no control over how quickly your financial institution posts the credit to your account.
Contact Us
For refund requests or questions about this policy:
- Email: support@veriflowb2b.com
- Company: Cygnus Digital Advertising Media Services OPC Pvt Ltd
- Location: Pune, Maharashtra, India
- Response time: within 3 business days